Supervisor of Clinical Services

Job Locations US-NC-Charlotte
ID 2022-1644
Category
Direct Care Support/Clinical/Clinical Management
Position Type
Regular Full-Time

Overview

The Supervisor of Clinical Services oversees and monitors the quality of services, including supervision of Direct Care Staff; development, monitoring, and documentation of the support plan to ensure growth and progress; and ensuring satisfaction of persons served, family members, staff and other stakeholders.

Responsibilities

ENSURE SERVICE QUALITY

  • Ensure continuity of care for persons served including authorizations, annual documentation to support ongoing maintenance of services
  • Monitor adherence to plan of care including utilization and service provision
  • On-site, in-home visitation, depending upon service requirements to ensure 

environmental safety and service compliance

  • Review service documentation daily
  • Communicate proactively with individuals served, family members, and other stakeholders to solicit input and feedback on the quality of care
  • Document progress and submit documentation in a timely manner
  • Monitor and support the safety and well-being of persons served and staff, including crisis response and required documentation
  • Maintain current knowledge of state and federal regulatory and service requirements

 

SUPERVISION

  • Create individualized supervision plans for staff and update as needed or required
  • Provide regular, face-to-face supervision per supervision plans and service requirements
  • Ensure staff are trained in person-specific competencies per service needs
  • Evaluate performance, provide progressive coaching, including disciplinary action
  • Coordination of service delivery to include persons served, family members, and staff
  • Ensuring staff qualifications and competencies are current to provide services
  • Approval of time documented for payroll and monitoring overall hours worked and employee status changes

 

STAFFING/MATCHING

  • Alert Human Resources when there is a person-specific need for staff time
  • Interview screened candidates to determine best match for people served
  • Coordination of family/recipient interviews
  • Review and train staff on person specific competencies 
  • Scheduling services for service recipient

 

SERVICE PLANNING/GOAL DEVELOPMENT

  • Participate in collaborative team meetings to support the development of long-term goals
  • Develop support plan based upon needs, desires and preferences of person served
  • Complete and monitor annual enrollment in services and close services as necessary
  • Ensure plan is current and authorized by payer before service delivery, including all plan components and assessments
  • Ensure documentation regarding progress towards goals per service requirements

 

EDUCATIONAL SUPPORT

  • Maintain current knowledge of service system and resources available to persons served
  • Be knowledgeable and communicate clearly internal processes to all concerned
  • Maintain current knowledge of the rights of persons served and support self-agency of persons served

 

CUSTOMER SERVICE

  • Provide excellent customer service by responding promptly and positively to persons served, family members, and other stakeholders
  • Work collaboratively with internal support departments
  • Maintain a positive and professional approach at all times
  • Have open and effective communication skills in all situations and settings
  • Maintain a strong work ethic to ensure preparedness and honesty
  • Demonstrate cultural competency and maintain an empathic demeanor in working with people receiving services

Qualifications

  • Bachelor’s Degree in human services with two years of full-time, post-graduate experience with the population served; or Bachelor’s Degree in non-human service field with four years of full-time, post-graduate experience with the population served; or Master’s Degree in human services field with one year of full-time, post-graduate experience with the population served
  • Excellent verbal and written communication skills
  • Proficient with standard office productivity software and tools
  • Ability to work independently and as a part of a team and manage time effectively
  • Reliable transportation
  • Acceptable background check 

 

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